What is your Cancellation Policy?
When canceling or rescheduling a reservation, please allow 3 hours notice for single spa packages and 48 hours notice for multiple appointments. Spa parties require seven days cancellation notice. Reservations rescheduled without sufficient notice will be a charged 100% fee. No-shows will be charged 100%. We appreciate your understanding that our spa professionals must be compensated for their time.
What time should I arrive for my Appointment?
For your enhanced comfort and relaxation, we suggest you arrive at least 30 minutes before your scheduled treatment, to allow time to relax in the lounge, sauna, or steam room. In the event you arrive late for your appointment, please be advised that your treatment will end on time, so that the next guest is not delayed and you will be charged 100% of the treatment cost.
Be mindful of other guests' space.
While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. Our lounge is a place where many guests savor a much-needed private moment to read, meditate or simply relax.
What about Gratuity & Service Charge?
Gratuity at Aura spa is completely optional and left to your discretion. Gratuity may be left in CASH ONLY and envelopes are available at the front desk for your convenience. Spa etiquette on gratuity is generally 20%. Our spa professionals appreciate your generosity.
What should I do with my Cell Phone?
The Spa is an oasis of peace and quiet. Please turn off all cell phones and pagers within the spa to enhance everyone's experience.
Policies
At Aura spa, we strive to ensure that our clients have the mosty relaxing possible experience! Below, please find a list of frequently asked questions so that you can become better acquainted with our Spa.